Service and Repairs

Print Logic understand that faults with your printer or photocopier may be stressful and inconvenient. When it’s vital to get a crucial piece of office hardware running again customers need expert support as soon as possible.

Print Logic engineers are printer experts, and our standard time on site is around one hour. In most cases this is enough time for us to diagnose and resolve the issue, as well as offer friendly and impartial advice on how to improve the device’s lifespan or productivity.

Engineer visits

A standard visit from a Print Logic engineer lasts for one hour, and the customer is kept informed during the entire procedure. When an engineer is on-site they will follow a standard maintenance checklist unique to Print Logic so that they can help diagnose and repair the problem. Our team of service technicians and engineers always carry a stock of components with them at all times which can help during a visit. Once the issue is resolved, they will do a quick check up to confirm everything is working as expected.

When the engineer has completed their work, they will provide an update and confirm with the customer that everything is satisfactory. At the end of the visit the engineer might give some friendly advice on how the customer can improve the life and productivity of the printer if it’s appropriate.

Will there be a charge?

For Print Logic customers who have a managed print service agreement with us, engineer callouts are part of their standard service, so no charges will be incurred. If you’re not an existing customer don’t worry – we can still help and are always happy to offer friendly advice.

A standard callout charge is quoted to everyone in need of a printer repair. This covers the standard one-hour visit, and work is not commenced until this has been agreed. We’ll follow our normal procedure so that they can get their printer repaired as quickly as possible, and during the process we’ll keep the customer informed so that they’re aware of everything.

If additional work is needed, we can offer a no-obligation quote for any parts and labour which might be needed.

Printer Maintenance

Keeping your printer maintained properly is a good idea for anyone who owns one. Even though they are built to last, wear and tear will occur over the course of it’s life, and it’s important to give it a quick check over every so often.

Maintaining the printer could be a simple task like checking that the lasers are calibrated correctly, or ensuring that all parts are clean and free from obstructions. Most best-practice solutions can be done by the main users of the printing machine with simple training, but more complex tasks should only be performed by a qualified specialist.

What should I do to maintain my printer?

Generally, your printer copier will be quite self-sufficient, but occasionally you’ll need to do a few simple checks on it to make sure that it continues to operate to high standards. Keeping your best printer running smoothly is straightforward, as long as everything is cleaned regularly.

Replacing any empty toner cartridges or the waste toner box is important, and your printer will prompt you when to do this. With a Managed Print Solution, Print Logic will send you a replacement for any consumables before they are needed, so all you need to do is replace them.

More complex cleaning tasks involve the removal of the transfer belt, to remove toner which may have stuck on to it, or even copies which have become lodged in a hard to reach part of the copier. Tasks like these should only be performed by a member of staff who has had training, or a qualified specialist. If an engineer is required just call your account manager at Print Logic, and we’ll arrange a visit or convenient time to call and talk you through the process

Printer Repairs & Servicing

The majority of printer break downs could be easily avoided with regular service and maintenance being performed on the device.  If you’ve had your machine for more than one year, we advise that a qualified technician performs a service maintenance on it. Doing so will extend the life of your printer, and save on any future costly printer repair bills.

What exactly is a printer service?

During a printer service, a member of Print Logic’s team of engineers will work through comprehensive service plan, checking every aspect of the device to make sure that it is fully functional. Detailed records will be taken to assist any follow up work required or as reference for the next service.

Will there be a charge?

For Print Logic customers who have a managed print service agreement with us printing machine service call outs are part of their standard plan, so no charges will be incurred. If you’re not a customer don’t worry – we can still help and are always happy to offer friendly advice.

A standard call out charge is quoted to everyone in need of a printer repairs or servicing. This covers a standard one-hour visit, and work is not commenced until this has been agreed. We’ll follow our normal procedure so that they can get their printer serviced as quickly as possible, and during the process we’ll keep the customer informed so that they’re aware of everything.

If additional work is needed, we can offer a no-obligation quote for any parts and labour which might be needed.

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