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Modern office photocopiers are rugged and durable pieces of office equipment, and with regular servicing and maintenance and the right supplies, they will last for many years without much issue.
However, some of the most common breakdowns and problems include:
- Paper jams
- Slow printing
- Low ink
- Blurry images
- Worn drums and belts
Replacing parts before parts break, keeping ink heads and rollers clean, and using quality manufacturer-approved ink and paper can help minimise these issues.
If you rent or lease a photocopier, you can usually deal with a breakdown through a comprehensive service and maintenance contract.
There is a vertical line down the page when I’m printing?
If you find a visible vertical line down your page after printing it’s a good indication that the image drum in the device may be damaged. Depending on how old your machine is, it’s possible it’s reaching the end of its life.
Firstly, you should check the page count of the printer and carry out a maintenance check to make sure that the device doesn't need cleaning. If cleaning doesn’t resolve the issue, then you may need to consider a new machine.
Why are there dots on my page when I print?
If you encounter dots on a page after printing is usually a sign that the printer you are using needs to be cleaned. Over time toner can build up on the drum and cause black dots on the page.
Why is the paper jamming in the machine?
The most common reason for a paper jam is the actual paper being used. Paper that is too thick for your device or cheap paper that has less integrity will often cause your printer to jam.
Make sure you know which paper is compatible with your device and choose manufacture approved brands, the most common paper thickness for modern printers and photocopiers is between 80 and 120 GSM.
Why is my printer smoking / steaming?
If your printer or photocopier appears to be smoking and there’s a definite smoking odour coming from the machine then please turn the machine off and contact your supplier or the manufacturer directly.
It’s possible it could actually be steam emitting from the device, if you’re printing on damp media the printer will produce water vapour as the paper runs through the hot internals of your printer.
Why can’t I scan to network?
If you're unable to scan to the network, it's more than likely an issue with connectivity. Firstly, check that everything is connected correctly and try again. If you’re still unable to scan to the network you should contact your supplier and report the problem directly. Most connectivity issues can be resolved quickly and often remotely by a printer IT specialist.
Why can’t I scan to my PC?
If you can't scan to your PC, this is usually due to some form of connectivity failure. Firstly, ensure that the two devices are connected to each other. Some older computers might not be compatible with modern printing devices, so if you have had your computer for some time, or it is running on an outdated operating system, then this may not work.
Once you have ensured connectivity between your computer and the device and are still unable to scan to PC contact us and report the issue.
Why is my printer taking so long?
If the printer takes a long time to work, there may be a connection problem or the file may be corrupt. To resolve this, you need to address each possible failure.
Firstly, ensure everything is connected properly. Make sure everything is fully linked on your PC, laptop, or mobile device. If the connection looks okay, make sure the file is safe. If there is a problem with the file, the document may not print. A quick way to test this is to open the file on your computer. If you get an error message and the file doesn't open, it's likely that the file is corrupted.
There's a white border down the edge of the page?
Unless you buy a printer capable of edge to edge printing, you probably ran into printable and printable area issues. The majority of devices are unable to print on the very edge of the paper.
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When you’re not happy with the printers or photocopiers you currently have or are looking for a solution to give you the success you want in your business, it’s time to talk to an expert.