Relax, You're in safe hands

Unfortunately, there may be times when things simply don’t work, and we understand how important printing and scanning are to your business.  That’s why we have created a service procedure that will get you back up and printing in no time.

Simply click the link below and install our award winning Remote Assistance Tool.

Once installed, you will be given a nine digit Session ID code.  At this point, please call our  support team on 03303 500 998 and give them the code.  They will be in and working on your issue within seconds!

Installation Steps

Click the ‘Remote Assistance Tool Download’ link

Run the downloaded application

Allow the program to make any changes

Call 03303 500 998 and give the engineer your session code

Remote Assistance Tool not working?

We don’t anticipate you’ll have any problems with the remote assistance tool. However, there are times when compatibility issues can occur. 

We have provided links to Teamviewer, just choose your operating system and your download will begin

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printer monitoring software

Print Monitoring Software

This guide will show you how to setup the monitoring software we use called PAFM. This software reports your Toner levels, Waster Toner levels and Meter readings. This is vital to ensure we keep your device up and running and to ensure you are billed correctly.

We supply industry leading brands

Printer Brands